Imagine spending a couple thousand dollars at an otherwise trustworthy ticket resale platform to see Mexico play South Korea in the first round of this year’s World Cup, and travelling internationally for the match, only to discover that your order had been canceled. Or splurging on seats for Switzerland vs. Bosnia and Herzegovina at SoFi Stadium, arriving an hour before kickoff, and learning your tickets don’t exist. These are two of the horror stories that fans have shared about the increasingly fraught and fragile business of getting into this World Cup—the subject of a new lawsuit filed a few days ago. The twist is that FIFA, which was roundly criticized this spring for ticketing chaos at the tournament, isn’t the defendant. Instead, it’s StubHub, which dared to sell tickets outside FIFA’s official resale system while promising fans they would still get in.
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